FAQ
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How does shipping and delivery work?
Check our Shipping Policy
Help! My order is lost/hasn’t been delivered.
Our customer support team is available via email and you can expect to receive a reply within 24 hours.
Email help@zazzymerchandise.com and we’ll get back to you as soon as we can.
What is your return policy?
Check our Refund Policy
Can I change something about my order and/or cancel it?
Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order. No cancellations are allowed at this time.
I have an issue with my order. What do I do?
Something not quite right with your order? Don’t worry, Zazzy’s customer support team is ready to help. Email us at help@zazzymerchandise.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.
How do I contact Zazzy?
Our customer service team is available via email and you can expect to receive a reply within 24 hours.
Email help@zazzymerchandise.com and we’ll get back to you as soon as we can.
How do I use a discount code?
Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.